Head of Client Experience & Digital Transformation

Hello Vet is seeking a CX and Digital Lead to head the digital team responsible for triaging client calls, guiding pet owners to the right care, and delivering Hello Vet's distinctive client experience. The role balances frontline rota duties with strategic work to transform client experience across the business and clinics.

The CX and Digital Lead will line manage the Lead Digital Client Care Associate and Lead Digital Veterinary Nurse, shaping team culture, training, and performance while