Head of Claims Management (MC623)

The Original British Motorcycling Company.

At Triumph Motorcycles, we are driven to make the best motorcycles in the world. Building iconic motorcycles that celebrate our past whilst embracing the future - through bold design, original styling, purposeful engineering and a genuine passion for the ride.

We are seeking an experienced Head of Claims Management to lead the investigation and resolution of product liability claims, product safety incidents, and regulatory matters across our motorcycle and accessories portfolio. Acting as a key link between Engineering, Quality, Legal, Customer Services, insurers, and regulatory authorities, you will drive effective risk management, support product safety initiatives, oversee recalls and field actions where required, and help shape best practice across the global organisation.

Company Benefits:

• Additional Annual Leave.
• Pension Scheme.
• Life Assurance Scheme - currently 6 x pensionable salary.
• Preferential rates for medical insurance with a third-party provider.
• Employee Motorcycle Purchase Scheme - on successful completion of the probation period (minimum of 6 months), we offer employees and their close family the opportunity to purchase a brand new Triumph Motorcycle with up to 25% discount.
• Employee Motorcycle Lease Scheme.
• Discounted Clothing, Parts and Accessories Purchases.
• Company benefits platform, allowing discounts with multiple vendors.

Duties and Responsibilities:

• Lead the investigation and resolution of product liability claims, incidents, and litigation.
• Develop and implement global processes for the effective intake, assessment, investigation, and management of product-related claims.
• Oversee the collection, preservation, and management of evidence relating to product incidents and failures.
• Manage evidence collection and coordinate technical investigations with internal teams and external experts.
• Manage relationships with legal counsel, technical specialists, insurers, and brokers.
• Act as the primary liaison with product liability insurers and brokers.
• Partner with Engineering, Quality, Manufacturing, Aftersales, and Customer Services to identify root causes and address product safety concerns.
• Lead responses to regulatory investigations, compliance reviews, and information requests.
• Prepare and submit defect reports, technical analyses, and incident investigation findings.
• Coordinate product recalls and field actions across multiple markets, ensuring timely statutory reporting and compliance.

Skills & Experience Required:

• Degree educated in a legal or Engineering subject.
• Experience working with insurers, legal teams and external investigators.
• Familiarity managing product liability claims within the automotive, motorcycle, aerospace, consumer products or manufacturing sectors.
• Knowledge leading complex cross functional investigations.
• Experience engaging with agencies such as NHTSA, transport Canada, European market surveillance authorities and other international safety regulators would be an advantage.
• Full motorcycle licence and been an experience rider would be desirable.
• Leader and team development is essential.
• The need to have attention for detail and evidence based analysis.

Hours of Work:

Our 39-hour week (Monday- Friday), includes core hours of 9am-4pm, flexible start and finish times, and an early 1pm finish on Fridays.