Head of Claims

time left to apply End Date: December 12, 2025 (30+ days left to apply)

job requisition id RQ11835

Position overview

The Head of Claims will play a critical role in managing the Claims Department, ensuring the effective and efficient handling of marine insurance claims. Reporting directly to the Claims Director who holds overall strategic accountability, this role requires a deep understanding of marine insurance and important business processes within a captive managing agent, strong leadership capabilities, and the ability to make informed decisions in complex situations. The Head of Claims will have delegated authority to manage the day-to-day operations of the Claims Department as well as to play a vital role in the strategic long-term planning of the Claims Department. This includes authority to make decisions on significant claims, lead the team, and be accountable for and report on the department's performance.

Key responsibilities 2.1 Claims management

• Oversee the investigation, evaluation, and settlement of all claims as per the binder agreement.
• Delegate authority to reports (claims managers, handlers, staff) for routine claims; personally manage high-value and complex claims.
• Ensure claims are processed timely, accurately, and in compliance with policies, regulations, and standards.
• Review complex claims, providing guidance on coverage, strategies, liabilities, settlement issues, and recoveries.
• Identify claims trends and share insights with relevant stakeholders for proper follow-up.

2.2 Team leadership

• Lead the Claims Department by delegating responsibilities, setting KPIs, and ensuring accountability.
• Align the department's understanding with the company's strategy and objectives.
• Promote cross-country and cross-product cohesion, recognizing local market nuances.
• Identify support, training, and development needs; collaborate with HR for initiatives.
• Foster a collaborative and continuous improvement environment.
• Conduct performance evaluations and provide feedback.

2.3 Client and stakeholder relations

• Maintain relationships with clients, brokers, surveyors, and internal stakeholders.
• Represent the department in governance meetings and industry events.
• Handle escalated client issues personally, delegate routine inquiries.

2.4 Strategic planning

• Embed company strategy into Claims services.
• Drive initiatives and analyze claims data for improvements and cost savings.
• Develop policies and manage the department's budget and capacity.
• Monitor market developments for opportunities or threats.
• Lead end-to-end improvement initiatives.

2.5 Compliance and risk management

• Ensure compliance with regulations and policies.
• Oversee risk identification and mitigation.
• Stay updated on legal changes impacting claims.

2.6 Reporting and analysis

• Prepare reports on claims activity and performance.
• Monitor KPIs, implement corrective actions as needed.
• Enhance claims reporting for better insights.
• Delegate analysis and reporting tasks.
• Inform stakeholders about large claims and developments.

Conduct Rules

The role holder must adhere to the highest standards and the Conduct Rules, acting with integrity, skill, openness, fairness, and market conduct.

Key Performance Indicators

• Delivery of vision, culture, and team plans.
• Staff engagement and retention.
• Implementation of claims initiatives.
• Quality of claims service.
• Achievement of business plan metrics like Loss and Expense Ratios.
• Client and broker satisfaction.

About Us

We believe our people are key to achieving our vision of being a global leader in quality in our markets.