Head of Audiences and Communications

We are looking for a skilled communications and marketing professional with a strong focus on audiences and a keen interest in culture and heritage.

About the role

The role of Head of Audiences and Communications offers a hugely exciting opportunity for a creative, dynamic and strategic communications and marketing professional to join a young and ambitious charity at a pivotal moment in its evolution.

You will be able to develop and deliver creative and compelling multi channel campaigns to meet objectives including:

• Raising the profile of the park and its iconic, award winning indoor and outdoor venues, such as the Crystal Palace Subway, Italian Terraces, and Concert Platform and Crystal Palace Museumas a home for world class arts, culture and heritage;
• Broadeningaccess, deepening participation and extending reach withlarger and more diverse audiences;
• Providing a high level of customer service to park visitors, users and the surrounding communities;
• Supportingincome generation as part of the Trust's remit to deliver an innovative new business model to underpin a sustainable and vibrant future for this complex and historic landscape; and
• Promoting opportunities for local residents to get involved in caring for this unique landscape such as volunteering, membership and philanthropic giving.

To help achieve these objectives you will oversee the work of a Content and Marketing Manager to ensure the smooth and efficient delivery of all communications and marketing channels whether digital, press or physical in park signage.

Where you'll be working

At over 200 acres, Crystal Palace Park is far larger than most urban parks. Beloved as a 'back garden' to many people in the surrounding neighbourhoods, it is also of national and international significance due to its design as the grounds to the Victorian architectural masterpiece, The Crystal Palace, and its rich, unique heritage, including the 170 year old world famous Dinosaurs.

Today, circa one million people visit the park every year; to relax and meet friends and family, take part in sports and physical exercise, enjoy world class acts during summer festivals, or simply have a moment of peace and enjoyment of nature.

In September 2023, after 25 years of community campaigning, Crystal Palace Park Trust took over custodianship of this historic landscape and its unique venues via a 125 year lease from the London Borough of Bromley. We are now working closely with a wide range of partners to deliver a multi million pound regeneration and restoration project that will save the park's globally unique heritage and drive a 35% increase in annual visitor numbers.

Job Description and Person Specification

For more information on how to apply, review the application pack and submit the required documents by the closing date of 10:00 on Monday 26 January 2026.

Crystal Palace Park Trust is an equal opportunities employer. We believe that our staff should represent the communities, organisations, and individuals that we work with and support. We welcome applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, religion, or nationality.

Closing date: 10:00 on Monday 26 January 2026