Head of Agency Operations - Client Experience Lead

A leading financial services provider is seeking a Head of Agency for London, accountable for delivering EMEA lending activities and ensuring compliance with ING policies. The ideal candidate will lead a team focused on enhancing customer and user experience while managing regulatory compliance and risks. Key responsibilities include capacity management, client engagement, and strategic representation within external and internal stakeholder forums. Applicants should have strong operational experience and a proven track record in lending operations.