Head of Account Management EMEA - digital gaming

About Our Client

IGT is a global leader in gaming technology, delivering solutions across lottery systems, gaming machines, digital gaming, and sports betting. The company operates in over 100 jurisdictions worldwide, serving regulated markets with a strong focus on responsible gaming and compliance.

Job Description

As the Head of Account Management, you will:

• Coach and Develop Account Managers to optimise PlayDigital IGT performance in key jurisdictions, build strong customer relationships.
• Collaborate with Account Managers and guide them to develop effective Annual Customer Account plans based on main business goals and/or company OKRs and review them on a quarterly basis
• Maintain or develop customer relationships with top operators in the market, ensuring the customers are highly satisfied with PlayDigital IGT products and services
• As Head of AM department in EMEA may be required to directly manage 1 or more top Operators in the market (to be coordinated and decided with line manager)
• Continuously improve ways to identify and deliver on business opportunities for each customer to meet or exceed established customer-specific financial targets
• Collaborate and facilitate Promo Strategy initiatives on Top EMEA accounts together with the Head of Promo Strategy
• Work with product teams on go-to-market strategy for new products
• Make sure that the team is fully trained on new and upcoming products to support the business up-selling strategy
• Collaborates with key internal stakeholders on regular forecasting, including the development of long-range plan and annual target
• Regularly assesses the trends and competitive positioning of IGT's products through periodical Market trends monitoring
• Suggest and collaborate on planning and execution of iGaming Industry and/or Customers events throughout the year
• Manage and track expenditures and team budgets and report to the Global Director of Accounts
• Manage accounts allocation to team members and headcount (be involved in hiring process)

The Successful Applicant

The successful Head of Account Management candidate will have:

• Demonstrable experience in B2B account management. Specifically with digital gaming
• Demonstrable experience of managing high performing teams - sales leadership preferred
• Recognised as a strategic and operational leader with expert competence in developing customer relationships and sales planning and selling
• ability to balance Playdigital IGT's needs and outcomes with personal financial outcomes
• ability to quickly develop expert knowledge of all or a majority of PlayDigital IGT products, PlayDigital IGT's brand and the market positioning and sales strategies
• ability to quickly develop expert knowledge of the competitive and regulatory landscape and of current competitive trends affecting customers in the region

What's on Offer

• Vibrant and stimulating work environment within a state-of-the-art office space.
• Opportunity to learn and further improve your skills.
• Opportunity to develop a career within a stable environment.
• Full-time/permanent employment and competitive salary.
• Private health insurance for you and your family.
• Flexible working hours including work from home and from office.