Head of Accommodation and Commercial Performance

Head of Accommodation & Commercial Performance

Contract: Full time, permanent

About Lost Shore

Lost Shore is Europe's largest inland surf destination, combining world class waves with accommodation, food & drink, and events. We're building a true surf resort experience - not just a surf session, but a full stay, community, and destination. As we grow, accommodation is becoming a critical part of our commercial success, and we're now looking for someone to take real ownership of this area of the business.

The Role

This is a commercial hospitality role, not just an operational one. You will be responsible for driving occupancy, optimising pricing, improving the guest journey, and working with marketing, surf, events, and F&B teams to turn stays into a core revenue stream. You'll have genuine influence over performance and how the accommodation product is positioned and sold.

Key Responsibilities Commercial & Revenue Performance

• Own accommodation occupancy, ADR and revenue targets
• Manage all booking channels (direct, OTAs, group bookings)
• Develop and manage pricing and yield strategies by season and demand
• Create and optimise stay packages with surf, events, and food & drink

Marketing & Distribution

• Work with the marketing team to ensure accommodation is clearly promoted
• Improve OTA listings, photography, descriptions, and guest communications
• Develop group, corporate, and event related stay opportunities

Guest Experience & Operations

• Oversee check in, guest communication, and on site experience
• Work closely with housekeeping and maintenance to protect standards
• Monitor reviews and feedback and lead improvements where needed

Leadership & Collaboration

• Support and coordinate accommodation related staff and supervisors
• Work cross departmentally to align capacity, demand, and guest experience

What We're Looking For

• Experience in hotels, hostels, resorts, serviced apartments, or similar
• Strong commercial mindset - comfortable with targets, data, and pricing
• Confident working across operations and marketing
• Proactive and innovative, able to identify and seize opportunities
• Organised, proactive, and guest focused
• Excited by experience led hospitality, sport, or destination venues

Revenue management experience is a huge plus, but attitude and commercial thinking matter just as much.

Why Join Lost Shore?

• Unique opportunity to shape and grow a standout accommodation product
• Real ownership and responsibility for commercial performance
• Dynamic, ambitious business with strong brand potential
• Work in an exciting surf, sport, and lifestyle led environment

How to Apply

Send your CV and a short note explaining why this role interests you and what you would bring to Lost Shore.

Those progressing to the next stage may be contacted before the closing date, so we encourage you to apply early