HAR-01347 (JS) - Housing Benefits Officer

As part of a team of skilled professionals, you will:

• Assess new and existing claims for Housing Benefit and Council Tax Support, including complex cases
• Review changes in circumstances and make informed decisions on entitlement
• Identify and recover overpaid benefits in line with regulations
• Verify information to minimise fraud and ensure accuracy
• Provide clear advice and support to customers, including vulnerable individuals
• Work collaboratively with internal teams, landlords, and external partners such as the Department for Work and Pensions

We are looking for someone who:

• Has strong knowledge of Housing Benefit and Council Tax Support regulations
• Has experience in financial assessment or benefits processing
• Demonstrates excellent numeracy and attention to detail
• Can manage a busy workload and meet performance targets
• Has strong communication skills and can handle sensitive or challenging situations professionally
• Is confident using IT systems and Microsoft Office applications