Hands-On ITSM Lead: Drive ITIL Excellence

Cpl Healthcare is seeking an IT Service Management Lead to join its IT team in Ireland. The role focuses on building and leading the ITSM function, implementing ITIL practices and driving continuous service improvement.

This hands-on leader will manage incidents, problems and changes, administer the ITSM platform (Jira Service Management), and collaborate with security and infrastructure teams to deliver reliable IT services.