Hadley Wood - Clinical Director

At Creature Comforts, we're reimagining the entire veterinary experience, making access to care seamless, joyful, and something you look forward to every day. With beautifully designed clinics and innovative, purpose-built technology, we aim to revolutionize how care is both accessed and delivered. Our clinics blend modern elegance with first-class pet care, creating spaces where vet teams, pet owners, and their beloved pets genuinely want to spend time. We're building the veterinary group of the future, and we want you to be a part of it.

At the heart of Creature Comforts is a commitment to mutual benefit for everyone involved. We ensure that our veterinary teams, pets, pet parents, suppliers, local communities, and investors all share in our success. We seek people who are as passionate about the veterinary industry as we are and who embody the entrepreneurial spirit of Creature Comforts.

As an experienced veterinary surgeon and leader, you'll play a pivotal role in delivering exceptional clinic performance, overseeing clinical, financial, and people-focused outcomes. You'll be passionate about our mission and model, consistently promoting these values to your team and clients. Within this framework, you'll have the autonomy to lead your clinic while being supported and guided by the leadership team at Creature Comforts. Your direct reports will include the vet team, Nursing Director, and Practice Director.

• Clinical Excellence: Lead your team to deliver top-tier clinical care through strong leadership and engagement.
• Business Performance: Drive membership and client acquisition, direct clinic strategy, manage budgets, and ensure the overall success of the clinic.
• Leadership: Provide excellent veterinary leadership by directing and supporting your team and maintaining high clinical standards.
• Wellbeing: Be an advocate for Creature Comforts in the veterinary industry and beyond, promoting a culture of respect, inclusion, and well-being.

• Lead clinical delivery, spending 80% of your time in clinical work.
• Enable all team members to maximize their qualifications and ensure excellent teamwork.
• Maintain clinical governance, address performance issues, and implement improvement plans.
• Commit to evidence-based medicine, lead by example, and oversee clinical audits and education within the team.

• Focus on membership and client acquisition, working closely with the team to achieve targets.
• Direct the clinic's strategy, ensuring health & safety policies are understood and implemented.
• Engage with marketing strategies and provide an outstanding client experience, ensuring all communication is clear and empathetic.
• Oversee budget planning and financial performance, working within allocated budgets to achieve financial targets.

• Serve as the clinic's figurehead, leading by example and supporting the clinical team.
• Line manage the Practice Director and Nursing Director, conducting regular one-to-ones and performance reviews.
• Promote effective communication through regular team meetings and information sharing.

• Foster a culture of respect and inclusion, recognizing the importance of well-being for the whole team.
• Address issues early, working with your line manager to find solutions, and maintain an honest and open culture.

• Promote the ethos of Creature Comforts within the veterinary industry and the local community.
• Encourage team involvement in community events, like dog shows or school visits, and always represent Creature Comforts with pride.

Join us at Creature Comforts and be part of a team that's not just changing the veterinary industry but creating a future where everyone benefits.