Guest Services Team Leader

London

Up to £60,000

My client, a leading London law firm are looking for an experienced Guest Services Team Leader to join their team.

• Lead, motivate and inspire Guest Service Assistants and Room Booking Coordinators.
• Lead by example through a visible and hands-on approach.
• Coach, train and develop team members.
• Conduct performance reviews and coaching sessions.
• Support recruitment and onboarding. Guest Experience & Hospitality
• Deliver a five-star hospitality experience.
• Act as an ambassador for White & Case.
• Welcome and escort VIP guests.
• Anticipate guest needs and resolve issues proactively. Operational Excellence
• Take ownership of day-to-day operations. Manage bookings and visitor requirements.
• Work collaboratively with AV, Catering, Facilities, Security and Cleaning teams.
• Manage shift allocation and operational coverage. Duty Management
• Deputise for the Guest Services Manager.
• Act as an escalation point for operational issues.