Guest Services Supervisor

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£29,224 per annum for 40 hours a week (£14.05 per hour)

Working Hours:

40 hours over 5 days

Location:

Castle Combe

Closing Date:

31/05/2026

Job Category:

Front of House and Housekeeping

Properties:

The Manor House and Golf Club, Castle Combe, Wiltshire

Departments:

Reception & Guest Services

The Manor House, a part of the Exclusive Collection, is nestled in the storybook village of Castle Combe and combines timeless elegance with a Michelin-starred restaurant and a championship golf course. The Castle Inn, part of The Manor House estate, is a historic Cotswolds inn where relaxed dining meets warm, welcoming service. Together, they offer a heritage-rich setting where every detail is designed to create memorable experiences for guests.

You will join as a Guest Services Supervisor that values leadership, creativity, collaboration, and pride in everything they do, supporting the Guest Services Manager in leading the front office team and delivering exceptional guest experiences from arrival to departure. Here, your ideas will be welcomed and your growth supported.

At The Manor House, we believe in rewarding our team for their passion and dedication. As part of our team, you'll enjoy:

• Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
• Free meals while on duty
• Free access to the on-site gym and parking
• Access to our Employee Assistance Programme and wellbeing resources
• Exclusive discounts and perks through Hospitality Essentials
• Opportunities for growth, learning, and internal movement within the Exclusive Collection

Key Responsibilities

• Supervise daily front desk operations to ensure smooth and efficient service
• Support and guide the Guest Services team during shifts
• Lead by example in delivering warm, professional and personalised guest experiences
• Handle guest queries, feedback and complaints with confidence and professionalism
• Ensure accurate check-in and check-out procedures
• Maintain high standards of presentation within reception and public areas
• Assist with training and onboarding of new team members
• Ensure compliance with health & safety, security and company procedures

Person Specification

• Previous experience within a front office or guest services role
• Supervisory experience preferred
• Strong leadership and team coordination skills
• Excellent communication and interpersonal abilities
• Confident problem-solver with a guest-focused mindset
• Well organised with strong attention to detail
• Flexible approach to shifts, including weekends and evenings

We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive.

As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.

Apply today and join a team that celebrates creativity, teamwork and genuine care in everything we do. INDMP