Guest Services Supervisor - Saundersfoot

Job Title: Guest Services Supervisor - Be the Face of Exceptional Hospitality
Location: St Brides Spa Hotel, Saundersfoot
Department: Front of House Department
Contract Type: Full-Time 40 hours per week 5 days out of 7
Rate of Pay: £12.78 per hour + amazing perks
Job ID: REQ5998

Ready to Lead Where Luxury Meets the Sea?
Join us at the stunning St Brides Spa Hotel, perched above the picturesque Saundersfoot harbour, and become a key part of our award-winning hospitality team. As a Guest Services Supervisor, you'll be at the heart of creating unforgettable guest experiences in one of Wales' most iconic coastal retreats.

Why You'll Love Working Here:
Be part of the 'Greatest Story in Hospitality' - from Manor to Marina, we're redefining guest service.
Work in a breathtaking location with panoramic sea views and a spa that's second to none.
Join a passionate team of Hospitality Heroes who make magic happen every day.

What Makes You Our Ideal Hero:
You're a natural leader who can inspire and energise a team.
You thrive in fast-paced environments and love solving problems with a smile.
You've got hotel experience and know how to deliver top-tier guest service.
You're driven to exceed expectations and create memorable moments.

Your Mission:
Lead the Front of House team with confidence and charisma.
Ensure every guest feels welcomed, valued, and cared for from check-in to check-out.
Support the Front Office Manager with daily operations and team development.
Keep standards sky-high and service seamless.
Be the go-to person when challenges arise - and turn them into triumphs.

Perks That Make a Difference:
Career development from day one
Discounts on dining and hotel stays
Free virtual GP appointments
24/7 wellbeing support
NEST pension scheme
Social club and staff events
Monthly and annual recognition awards

Grow With Us:
At The Celtic Collection, we believe in empowering our people. You'll be supported, celebrated, and given every opportunity to thrive. Here, you'll say:
? "I'm proud to be part of something special."
? "I'm encouraged to grow and my ideas matter."
? "I'm recognised for the work I do."

Important Info:
We may close applications early if we receive a high volume of interest. All applicants must have the right to live and work in the UK. The Celtic Collection is proud to be an equal opportunities employer.