Guest Services Manager Front Desk Leadership & Experience

A leading hospitality company in Bournemouth is seeking a Guest Services Manager to oversee front desk operations and manage the guest services team. You will be responsible for ensuring excellent customer service, managing reservations, and handling complaints. The ideal candidate has prior experience in hotel operations, strong communication skills, and leadership abilities. You will also be in charge of hiring and training staff, and implementing policies to maintain the hotel's reputation for guest satisfaction.