Guest Services Executive - Maternity Cover

Guest Services Executive - Maternity Cover

Saundersfoot, Pembrokeshire, United Kingdom

JOBTITLE- Guest Services Executive - St Brides Spa Hotel
DEPARTMENT- FrontOffice
RATE OFPAY - £12.92 per hour plusbenefits!
CONTRACTTYPE - Full Time - Maternity Cover
HOURSOF WORK- 37.5 hours per week
LOCATION - St Brides Spa Hotel, Saundersfoot, SA69 9NH

ID -REQ6590

OVERVIEW

Join the'Greatest Story in Hospitality' by becoming one of our Guest Services Executive 'Hospitality Heroes' based at our St Brides Spa Hotel - just one ofthe fantastic opportunities we offer from 'Manor to Marina'.

OUR IDEALHERO WILL HAVE

• Previousexperience in a guest service, reservations, sales or customer-focused role
• Excellent communication skills with a professional and confident telephonemanner
• Strong IT skills and experience using computer booking systems and MicrosoftOffice applications
• A passion for delivering exceptional customer service and creating memorableguest experiences
• The ability to build rapport quickly and identify opportunities to enhanceguest stays through upselling
• Strong organisational skills with the ability to prioritise workloads in asap paced environment
• The ability to work independently and as part of a busy team
• Experience using Opera, Concept or similar hotel management systems would beadvantageous

IMPLEMENTING OUR 'YES, WE CAN' PHILOSOPHY, YOU WILL

• Deliver a genuine, warm and friendly welcome to every guest,creating a personalised experience at every opportunity
• Handle room, restaurant and spa reservations, ensuring all bookings areprocessed accurately and efficiently
• Respond to guest enquiries by telephone, email and online channels,delivering excellent service at all times
• Promote hotel facilities, spa experiences, dining options and special offersto maximise revenue opportunities
• Ensure all bookings, guest profiles, deposits and payments are accuratelyrecorded and maintained
• Liaise closely with housekeeping and other departments to ensure guestrequirements and special requests are fulfilled
• Highlight VIP guests and ensure appropriate arrangements are in place priorto arrival
• Support the achievement of departmental revenue targets and serviceexcellence objectives

BERECOGNISED AND REWARDED

As one of our'Hospitality Heroes' you will receive a host of Company benefits such as -

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

GROW WITHUS

As a CelticCollection employee, you will be able to say - I am equipped, trained, and supported to do THE BEST JOB I CAN I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment I am encouraged to LEARN, GROW and DEVELOP and to try new things in my roleI am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENTINFO

In the event we receive a high number of applications, wereserve the right to close this campaign early. All applicants must have theright to live and work in the UK. Documented evidence of eligibility will berequired as part of the recruitment process, in line with current UK Visasand Immigration regulations. The Celtic Collection is an equal opportunitiesemployer and welcomes applications from all individuals, regardless of age orbackground.