Guest Services Concierge - Luxury Resort

Job Description

Trump International Golf Links & Hotel, Ireland, Doonbeg, a member of the Trump International Organisation, is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world class golf meets famed Irish hospitality, an intimate spa, amazing food and access to leisure activities, culture, heritage and one of the most picturesque settings Ireland has to offer leisure travellers, conferences, meeting, incentives and special events.

Host of the AMGEN Irish Open, 2026, the resort was named the best Golf Resort in Ireland by the Irish Golf Tour Operators Association and is consistently recognised among the best championship Links Courses in the world.

At the heart of the resort is the Irish Country house hotel with one of Ireland's best hotel restaurants, the Ocean View. In fact, the ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the iconic Cliffs of Moher.

Trump International Doonbeg is home to a proud and motivated workforce of over 300 associates during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living.

Job Title: Guest Services Attendant

Department: Operations / Front of House

Reports To: Guest Services Supervisor / Guest Services Assistant Manager / Guest Services Manager

Main Purpose of the Job: The Guest Services Attendant is responsible for delivering a warm and professional welcome to guests while ensuring a smooth arrival and departure experience. This role plays an important part in creating a memorable stay by assisting with luggage handling, escorting guests to their rooms, providing a room orientation, and providing information about the resort, its facilities, and the surrounding area.

Main Duties and Responsibilities

• Guest Arrival and Departure
• Welcome guests upon arrival with a friendly and professional attitude.
• Assist with luggage handling, tagging, and transportation to guest rooms.
• Escort guests to their accommodation and explain room features and hotel facilities.
• Assist departing guests with luggage and transportation arrangements.
• Ensure efficient delivery and collection of group luggage when required.

Guest Assistance

• Provide information about the property, amenities, and local attractions.
• Respond to guest requests in a prompt and courteous manner.
• Deliver newspapers, amenities, or other requested items to guest rooms.
• Support guests with directions, transportation, and general enquiries.

Valet and Concierge Support

• Operate a parking valet service.
• Assist Concierge and Front Desk Associates with guest needs.
• Support other departments including but not limited to: Housekeeping, Dining, Golf, and Front Desk when required.

Customer Service

• Maintain a friendly, helpful, and professional demeanour at all times.
• Handle guest queries or minor concerns efficiently and elevate issues when necessary.
• Ensure guests feel welcomed and supported throughout their stay.

Safety and Security

• Follow and implement hotel safety and security procedures at all times.
• Report any suspicious activity or concerns to the supervisor or management.
• Assist with guest safety during emergency procedures or evacuations.

Operational Duties

• Arrive on duty on time and in correct uniform and grooming standards.
• Participate in training programs as required.
• Maintain cleanliness and organisation of the lobby, entrance areas, and luggage storage areas.

Qualifying Criteria

• Previous experience in hospitality or customer service is an advantage.
• Positive attitude with strong interpersonal skills.
• Excellent communication and guest service skills.
• Ability to work as part of a team.
• Full clean driving licence may be required for valet services.
• Comfortable handling luggage and assisting guests with golf clubs or equipment.
• Ability to work flexible hours including evenings, weekends, and holidays.

Key Skills

• Customer service excellence
• Communication skills
• Teamwork
• Organisation and time management
• Problem solving
• Professional presentation

Compensation: Competitive salary