Guest Services Associate - Nights

JOB TITLE - Guest Services Associate - Nights
DEPARTMENT - Front of House
CONTRACTTYPE - Part Time
RATE OFPAY - £12.98 per hour
HOURS - 20 hours per week
LOCATION - Westgate street, Cardiff CF10 1DA

OVERVIEW

Join the 'Greatest Story in Hospitality' by becoming one of our Guest Services Associate 'Hospitality Heroes' based in our Parkgate Hotel - just one of the fantastic opportunities we offer from 'Manor to Marina'.

OUR IDEAL HERO WILL HAVE

• Excellent communication skills, a passion for hospitality, and a keen eye for detail
• The go to expertise for guest inquiries, providing accurate and helpful information across all outlets
• Exceptional service skills towards guests and colleagues with professionalism and warmth
• Experience in handling multiple tasks efficiently while ensuring attention to detail in every interaction
• Excellent verbal and written communication skills, creating a seamless guest experience

IMPLEMENTING OUR 'YES, WE CAN' PHILOSOPHY, YOU WILL

• Be the first point of contact for guests via phone and email, delivering a warm and helpful service
• Provide a personalised experience, ensuring every guest interaction feels special
• Maintain an in-depth knowledge of The Celtic Collection and all its services to assist guests effectively
• Work efficiently back of house, handling guest inquiries and requests with professionalism and attention to detail

BERECOGNISED AND REWARDED

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end of year awards

GROW WITH US

I am equipped, trained, and supported to do THE BEST JOB I CAN

I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS

I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment

I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role

I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED

I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENTINFO

In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.