Guest Services Assistant

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Pennyhill Park and The Spa, Bagshot, Surrey

Departments:

Reception & Guest Services

Pennyhill Park in Bagshot, Surrey, part of the Exclusive Collection, is a luxury hotel known for its elegance and attention to detail. Home to a Michelin-star restaurant and world-class service, it is a place where excellence and genuine hospitality define every guest experience.

You will join us as a Guest Services Assistant, delivering warm, attentive service and creating memorable first and last impressions for our guests. As part of our front of house team, you will play a key role in ensuring every guest receives a seamless and personalised experience throughout their stay.

At Pennyhill Park, we believe in rewarding our team for their passion and dedication. As part of our team, you'll enjoy:

• Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
• Free meals while on duty
• Free access to the on-site gym and parking
• Access to our Employee Assistance Programme and wellbeing resources
• Exclusive discounts and perks through Hospitality Essentials
• Opportunities for growth, learning, and internal movement within the Exclusive Collection

Key Responsibilities

• Welcome guests warmly on arrival, throughout their stay and upon departure
• Provide information about the hotel, facilities, local area and services
• Handle guest enquiries and requests in a professional and friendly manner
• Support with rooming guests including luggage assistance throughout the property, including up and down staircases.
• Support with guest transportation including valet parking and supporting with our car park shuttle service
• Maintain a visible presence in reception and public areas, offering assistance proactively
• Work closely with Housekeeping, Food & Beverage and other departments to ensure a seamless guest experience
• Uphold the high standards of presentation, service and hospitality associated with Pennyhill Park

Person Specification

• Previous customer service or hospitality experience in a similar role is desirable
• Friendly, approachable and confident communicator
• Well-presented with a professional attitude
• Able to remain calm and positive in a busy environment
• A team player with a flexible approach to working hours, including weekends and shifts
• Full UK driving licence desirable but not essential

We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive.

As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.

Apply today and join a team that celebrates creativity, teamwork and genuine care in everything we do.