Guest Services Assistant

Location

Cleethorpes Pearl Holiday Park

Woodland Lakes Lodges, Thirsk, Yorkshire

Salary

£12.71 per hour - paid weekly

Who we are?

We are a dynamic and growing company, shaking up the Great British holiday.

What we need in a nutshell

We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.

What you'll be doing

Working as part of our team of holiday heroes, you will be helping the Guest Services Manager to run the Guest Services department.

This will see you spending lots of your time with guests; meeting and greeting, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile, and who knows what else you may find yourself doing. If you're happy to help even when it's 'not your job,' you're our sort of person.

One more thing holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.

Skills, experience and qualities you'll need

• Customer service skills and experience are a must! Preferably in the hospitality sector.
• Confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure.
• Comfortable multi-tasking, working as part of a team and solving problems using your own initiative.
• Excellent communication skills to deal with different departments, resolve issues and pass on correct information.

Nice to have but not essential

• Experience of using booking systems, especially Parcvu.

What we can offer you

This is a flexible role that we can help you fit into your life and it can also lead to other roles and career progression if you want it to. We look after you with a great range of benefits, including:

• Training & Development
• Regular incentives and rewards
• Discounted holidays across all our parks

Our promise to you

Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination and we'll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work!