Guest Services Ambassador NEW Rapport Posted today £33,000 per year London Reception/Concierge

We are looking for a Guest Services Ambassador to join our vibrant team of 18 Rapport Ambassadors, based at our client's offices near Southwark and London Bridge.

Our client is an American global media, marketing and corporate communications holding company, and you will be at the heart of creating a warm, professional and seamless experience for everyone who walks through the door. From delivering first-class reception services and managing reservations to supporting building operations and events, you will play a key role in bringing our client's workplace to life.

While you will have a primary base, you will also have the opportunity to rotate across different areas, ensuring variety and scope to develop your skills.

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, we offer complimentary meals whilst on shift.
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you're passionate about!

• Deliver an outstanding welcome experience across both ground floor and client floor reception areas, ensuring every guest feels valued.
• Handle queries and requests with professionalism and warmth, working closely with colleagues and service partners to find the best solutions.
• Support the Call Services team, managing calls efficiently and with a friendly, confident approach.
• Produce accurate reports within deadlines, maintaining high standards of organisation and attention to detail.
• Adapt with ease to last-minute requests and a dynamic environment, showing resilience and a positive, can-do attitude.

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger together
• Bring a positive, can-do attitude with a genuine passion for delivering outstanding customer service.
• Build strong connections through exceptional interpersonal skills, clear communication, and a naturally organised approach.
• Think creatively to find solutions while maintaining sharp attention to detail.
• Stay open-minded, adaptable, and eager to grow by gaining experience across different departments.
• Bring previous reception or call services experience as a bonus, though enthusiasm and the right mindset matter most.

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at .

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.