Guest Services Agent / Porter

Overview

About The Role: If you are passionate about service and have a smile to match, we are seeking a Guest Services Agent/Porter.

We are looking for an enthusiastic applicant who understands great guest service, teamwork and attention to detail. A team player who enjoys the hospitality industry and wants to further their career.

This role covers different shifts during the week, weekends and public holidays. You will need to be flexible to work all rostered days and preferably have a minimum of 1 year of customer service or hospitality experience.

This role requires porter duties from time to time and assisting in other areas of the hotel as needed.

This is a part-time role with a minimum of 20 hours per week, with an hourly rate of NZD 26.

Responsibilities

• Check guests in and out in a timely manner and provide outstanding customer service.
• Ensure smooth and welcoming Front Office service and guest satisfaction; liaise closely with Housekeeping to run day-to-day operations for both departments.
• Protect guest and employee privacy and information.
• Support achieving maximum occupancy and average rate under direction of the Duty Manager.
• Follow security procedures for cash, guests' personal possessions, and incident reports.
• Follow emergency procedures to ensure safety of guests and team members.
• Maintain up-to-date knowledge of all room categories and hotel layouts.
• Answer phone calls, action guest requests, and follow up with relevant departments.
• Acknowledge VIP guests and provide appropriate service.
• Know the surrounding area to provide accurate information on local amenities, transport, and emergency information.
• Comply with all hotel policies and procedures and codes of conduct.

Requirements

• Confident, well-motivated, enthusiastic and determined.
• Available to work both AM and PM shifts, including weekends.
• Strong attention to detail and pride in workmanship.
• Flexible and adaptable, with the ability to prioritise and meet deadlines; remains composed under pressure.
• High standards of accuracy and organization; approachable and a team player.
• Committed to continuing professional development.
• A full driver's license.
• NZQF level 2 or 3 (ANZSCO Skill Level 4).
• Or at least one year of relevant experience may substitute for the formal qualifications listed above.

Benefits

• Discounts at hotels, restaurants and spas across our network.
• Staff, family and friends rates at our hotels.
• Meals on duty, staff parking and uniform provided.
• Excellent reward and recognition events.
• Service and anniversary gifts and benefits.
• Wellbeing program including health insurance discounts.
• Paid training and individual Employee Development Plans.
• Training towards NZQA qualifications and online learning platform.
• Free Life Insurance, Digital Will and Best Doctors teleservice after 3 months of employment.

Who We Are - Ko Wai Mātou

Here at Sudima Hotels, we have one passion: you. We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. Awarded 'Inclusive Workplace' at the 2026 Diversity Awards, our people love coming to work every day and we think you will too!

Hind Management, the company behind Sudima Hotels, operates award-winning hotels, restaurants, bars and spas across New Zealand. Manaakitanga is at the heart of everything we do, guiding our commitment to exceptional hospitality, sustainability, and caring for our people and planet.

Naumai, haere mai, tauti mai!

At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Should you require assistance or support and are unable to apply online due to an access need, contact our office at or email our Talent Acquisition Team at . We aim to respond within 48 hours, Monday to Friday 9am - 5pm.

We care, we work together, and we do the right thing. We are all valued.