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Guest Service Team Leader
Posted 1 day 8 hours ago by Accor Hotels
Permanent
Full Time
Other
South Glamorgan, United Kingdom
Job Description
Job Description 
- Ensure high standardsof services provided for guests and the attainment of both the Rooms and Food & Beverage Departments qualitative and quantitative targets
- Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome,availabilityand frequent presence in the field
- Manages andmotivates Reception teams in order to improve sales and the quality of F&B and Front Office services
- Manages the movement and fluidity of the host-ablesto ensureoptimumefficiency and reactivity of peak guest service periods at reception and F&B outletsand leisure
- Improve the departments result by increasing sales and productivity of F&B and Front Office point of sale
- Actively upsell ALL memberships to maximise guest engagement and revenue.
- Proactively upsell room categories, carparkingand leisure memberships to maximise total revenue per guest.
- Deputises for the Front Office Manager in his/her absence
- Proven experience in a front office or reception role, preferably with supervisory responsibilities.
- Strong leadership and team management skills with the ability to motivate and coach staff.
- Excellent customer service, communication, and interpersonal skills.
- Ability to work in a fast-paced environment, multitask, and solve problems efficiently.
- Flexibility to work varied shifts
- Experience with hotel PMS systems (e.g., Opera) is an advantage.
- Hospitality or customer service qualification (preferred).
- Pension Scheme
- A Discount Card to be used in Accor Hotels Worldwide
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
- Training & Development
- Additional holidays with service
- Recommend a friend scheme
- Employee Advisory Service
- And much more !
Accor Hotels
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