Guest Service Supervisor - Food and Beverage

Guest Service Supervisor - Food and Beverage

Job Number: HOT0CK5U

Work Locations

Hilton Northampton Hotel, 100 Watering Lane, Collingtree Northampton NN4 0XW

Responsibilities

A Guest Service Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met.

• You will join the Food & Beverage team, in either the Restaurant, Bar, Room Service or Conference and Banqueting.
• You enjoy supervising and delivering operations smoothly and efficiently, dealing with guests' queries and complaints, and creating memorable experiences for our guests and colleagues. You will work closely with the management team, deputising in their absence, and working towards common goals.
• Are you an ambitious Food & Beverage professional looking to develop your leadership skills and passionate about guiding your team to success? Do you have excellent communication, coaching, and problem solving skills?

Benefits

• Hourly Rate of £13.31 plus service charge/gratuity
• Uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career! Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes ()
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• High street discounts with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Discount of £5 on Taxi fare between 11pm and 6am
• Guest Experience Day after successfully passing probation
• Free Gym membership for team members
• Modern and inclusive Team Member's areas

Schedule

Full-time

Brand

Hilton Hotels & Resorts