Guest Service Assistant

Job Description

We're off the M65, on the border of Hyndburn and Blackburn. Frontier Retail Park is a five minute walk from our door.

You will be working in a multi-skilled position where you are trained to support the front of house functions within the hotel. Your role will primarily be positioned to support the reception desk and also food & beverage service. Your duties on reception will include providing a friendly and welcoming check in & check out service to our guests.

Person Specification

We are seeking an enthusiastic and personable team player who will enjoy being the first point of contact at the hotel. The ideal candidate must be presentable, professional, and upbeat. They should be comfortable using the front office system to check guests in and out, and have an excellent telephone manner. The role supports across different areas of the hotel, including the kitchen, and requires availability across early and late shift patterns which include weekends. Previous experience in a front of house position is advantageous but not essential.

If you enjoy speaking with people, are professional and presentable, and are willing to learn - then this is the role for you!

Key Duties

• Trained on the front office system, carrying out reception duties. Checking guests in and out of the hotel.
• Act as a hotel and brand ambassador.
• First line of communication to our guests. Provide excellent knowledge of the hotel's products, local area, and brand offerings.
• Providing food and beverage service including taking orders, working on the bar and within the lounge food area.
• Trained to support within the kitchen.