Guest Service Agent

Guest Service Agent (HOT0CH1E)

Job Number: HOT0CH1E

Location: Hampton by Hilton Bristol Airport, Bristol, BS48 3DY

Salary: £12.71 per hour (39 hours a week)

Benefits

• Travel and food discounts: discounted hotel nights plus 50% off F&B (subject to individual outlets)
• Free car park
• Free bus fares to and from the city centre (A1, A3 & A4)
• Holiday: 28 days including bank holidays (increasing yearly)
• Discounted meals on duty
• Discounted dental and health cover
• High street discounts with Perks at Work
• Free uniform
• Growth opportunities: personal development programmes designed to support your career and achieve your goals

Overview

A Guest Service Agent provides reception services for guests, contributing to an exceptional experience from check in through check out. The role includes complete audits as required and support for Food & Beverage duties.

Responsibilities

• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for guests, including check in/out and complete audit procedures as required.
• Keep the Manager fully aware of any relevant feedback from guests or other departments.
• Take and deliver food and drink orders, demonstrating exceptional customer service and creating memorable experiences.
• Demonstrate knowledge of hotel room categories, rates, packages, promotions and other product knowledge necessary to perform daily duties.
• Maximise room occupancy and use up selling techniques to promote hotel services and facilities.
• Use correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Follow company brand standards.

Qualifications

• Previous experience in a customer focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Calm, efficient, and organised with great attention to detail.
• Ability to multi task while maintaining a positive attitude when working with guests.
• Professional manner with an emphasis on hospitality and guest service.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.