Guest Service Agent - Part-time

Guest Service Agent - Part-time (HOT0CHEP)

Part time opportunity working 32 hours a week.

Work Locations

Hilton East Midlands Airport Hotel, Junction 24, M1, Derby Road, Derby, DE74 2YW

Benefits

• Hourly rate £12.71
• Uniform provided
• Free and healthy meals when on duty
• Growth career opportunities through personal development programmes
• Team Member Travel Program - discounted hotel nights and 50% off food and beverages (subject to individual outlets)
• Perks at Work - high street discounts
• Holiday: 28 days including bank holidays, increasing up to 33 days
• Free parking
• Modern and inclusive Team Member areas

Responsibilities

• Achieve positive outcomes from guest queries in a timely and efficient manner
• Demonstrate a high level of customer service at all times
• Demonstrate knowledge of hotel packages, promotions and other general product knowledge necessary for daily duties
• Comply with hotel security, fire regulations and all health and safety legislation
• Follow company brand standards
• Assist other departments as necessary
• Take food and drink orders, demonstrating exceptional customer service and creating memorable experiences for guests and colleagues

Qualifications

• Previous experience in a customer focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organised with great attention to detail
• Ability to multi task while maintaining a positive attitude when working with a guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

At Hilton, "It Matters Where You Stay", and every job contributes to an exceptional guest experience.