Guest Relations Manager

Location: On site / Cork City, Cork, Ireland
job type: Permanent / Full-time
Sector and subsector: Arts Hospitality
Salary: Competitive salary

Job Description:

We have an exciting opportunity for an experienced Guest Relations Manager to join our amazing Front Office team in The Kingsley.

Responsibilities

• To ensure guest satisfaction across all areas of The Kingsley


• To provide an excellent guest service experience and mentor others through briefings


• The ideal candidate will have a passion for hospitality and knowledge of the Cork area


• Outstanding customer service and problem solving skills and complaint handling


• Excellent grooming and presentation


• Up sell and promote the Dining Outlets, Spa and Health Club


• Manage the guest feed back on relevant platforms such as TripAdvisor, Revinate, and report on progress


• To maintain and improve scores of the above


• Manage guest information in guest rooms up to date and relevant


• To collate all reviews and complaints from guests and report on same at senior management meetings


• Manages VIPS and return stays to ensure repeat guests are are acknowledged on their return visit


• Manages all guest relations on the ground and visits departments to ensure customer service is at the required level


• Follow up with guests that may have experienced issues


• Liaise with guests on their itineraries and provide support and local knowledge


• Help guest with in house bookings for dinner and spa etc


• Assist with tour buses

Qualities we are looking for:

• A passion for providing exceptional guest service


• Excellent attention to detail


• Confident, professional and welcoming personality


• Impeccable appearance of personal grooming


• Have a positive impact, taking personal responsibility and initiative to resolve issues


• Be flexible, responding quickly and positively to changing requirements


• Maintain high team focus by showing co-operation and support to colleagues in pursuit of the department goals


• Knowledge of Opera property management system


• Build relationships across all departments


• Company funded educational programmes


• Discount on dining options of up to 50% across our dining outlets within The Collection


• Reduction on accommodation for family and friends across The Collection


• Discount on Spa treatments and products


• Free access to health club and swimming pool


• Staff parking


• Rewards and recognition such as long service awards and employee of the year

Job Types: Permanent, Full-time

• Company events


• On-site parking


• Sick pay


• Wellness program