Guest Relations Agent

At Adare Manor, our vision is "Beyond Everything" - a commitment to creating magical, unforgettable experiences for our guests and team alike. As a globally celebrated luxury resort, we are proud to have been named Resort in Europe by Condé Nast Traveler for three consecutive years, awarded the prestigious Forbes Five-Star rating, and honoured with Michelin's highest distinction - 3 Keys.

From Michelin-starred dining to world-class golf, including hosting the 2027 Ryder Cup, Adare Manor is a place where excellence thrives. If you share our passion for pushing boundaries and delivering extraordinary experiences, we would love to welcome you to our award-winning team.

The Role

We are delighted to invite applications for the role of Guest Relations Agent, a key position within our Rooms Division that supports the seamless flow of communication throughout the Resort.

This is an exceptional opportunity to join a world-class hospitality team at one of Ireland's most iconic luxury properties - particularly as we prepare to welcome guests from around the world for the 2027 Ryder Cup, one of the most prestigious sporting events globally.

As a Guest Relations Agent, you will be at the heart of the guest journey, ensuring every guest feels recognised, supported, and effortlessly cared for from their first point of contact.

Key Responsibilities

• Act as the central voice of the Resort via the Call Centre and Guest Relations inbox
• Deliver a warm, professional, and personalised service across all guest interactions
• Handle a wide range of guest enquiries with confidence and efficiency
• Manage reservations for Dining, Spa, Activities, and Golf using luxury-level systems
• Coordinate guest requests and ensure seamless communication across all departments
• Collaborate closely with Front Office, Housekeeping, Spa, Golf, and Guest Experience teams
• Support VIP recognition, amenities, and personalised guest experiences
• Maintain the Lost & Found programme with efficiency and care
• Assist in delivering exceptional guest journeys and memorable stays

About You

We are seeking a naturally gracious and articulate communicator who thrives in a luxury service environment. The ideal candidate will demonstrate:

• A warm, engaging, and guest-focused approach
• Excellent communication and interpersonal skills
• Strong organisational ability and exceptional attention to detail
• The ability to manage multiple priorities in a fast-paced environment
• Strong IT and systems proficiency
• Previous experience in 5-star or luxury hospitality (desirable but not essential)

Why Join Us

As part of our award-winning team, you will enjoy:

• A truly exceptional working environment within a globally recognised luxury resort
• Opportunities for professional growth and development that go Beyond Everything
• Access to state-of-the-art systems, training, and development programmes
• Competitive salary and a comprehensive benefits package
• A wide range of team member perks
• The opportunity to play a key role in delivering an extraordinary guest experience ahead of the 2027 Ryder Cup