Guest Operations Supervisor

Job Description - Guest Operations Supervisor (HOT0CEXB)

Job Description

Guest Operations Supervisor (Job Number: HOT0CEXB)

Work Locations

Hampton by Hilton Bristol Airport
Bristol Airport
Bristol BS48 3DY

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Salary: £27,500 to £28,500 a year based on experience (39 Hours a week)

A WORLD OF REWARDS

Travel and food discounts: discounted hotel nights plus 50% off F&B (subject to individual outlets)

• Team Member Referral Program
• Free Car Park
• Free bus fares to and from the city center (A1, A3 & A4)
• Holiday: 28 days including bank holidays (increasing yearly)
• Discounted meals on duty
• Discounted dental and health cover
• High street discounts with Perks at Work
• Free uniforms and laundry services available, depending on the role
• Grow your career: access to a network of 9000+ hotels across 100+ countries (subject to local right to work rules)
• Personal Development: programmes designed to support your career and achieve your goals

A Guest Operations Supervisor is responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience while monitoring team member standards.

Job Responsibilities

• Ensure efficient operation of Food and Beverage outlets and Front Desk
• Control the flow of customers and orders throughout service
• Manage all transactions during service
• Ensure all outlets are staffed according to business levels
• Monitor the appearance, standards and performance of Team Members with an emphasis on quality of guest service and hospitality
• Maximise sales revenue through up-selling and marketing programmes
• Manage guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation

Qualifications

• Previous experience in organising Food and Beverage service in a range of outlets
• Front Office experience in the hotel/leisure/retail sector
• Excellent supervisory skills
• Excellent interpersonal, communication, and delegation skills
• Flexibility to respond quickly and positively to a range of work situations
• Calm and organised
• Committed to delivering high levels of customer service
• Interest in developing others to be part of a winning team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience as a Duty Manager
• Previous experience at Supervisory level

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands Global Hospitality Company

Schedule

Full-time

Brand: Hampton by Hilton

Job

Guest Services, Operations, and Front Office