Guest Experience Manager - Members Front Desk

Iconic Hotels & Resorts seeks a Reception Manager for The Lensbury in Teddington. You will ensure all members and visitors receive a warm, professional welcome and enjoy seamless service.

Your role involves leading the Reception team, handling member queries, and upholding service standards. Key responsibilities include training staff and managing feedback to enhance the member experience. A passion for customer service and confident leadership are essential. The position offers various benefits, including team member discounts and paid annual leave.