Guest Experience Manager - Front Office & Service Excellence

Hyatt Place London City East, operated by RBH Hospitality Management, is seeking a Guest Service Manager to lead the Front Office team in delivering exceptional guest experiences at a premier East London hotel. You will drive guest satisfaction, coach colleagues, and uphold brand standards across the guest journey.

You will oversee check-in/check-out, personalise guest interactions, and ensure VIP recognition while collaborating with other departments to maintain operational excellence in a