Guest Experience Manager - Front Desk & F&B

Overview

Aimbridge in Bournemouth is searching for a dedicated Guest Services Manager to lead the guest services team. You will oversee front desk operations, manage reservations, and handle guest satisfaction. The role involves developing policies for exceptional service and maintaining high standards. You should have prior experience in hotel operations and strong leadership abilities to foster a positive environment for both staff and guests.

Responsibilities

• Oversee front desk operations.
• Manage reservations.
• Handle guest satisfaction and service quality.
• Develop policies for exceptional service and maintain high standards.

Qualifications

• Prior experience in hotel operations.
• Strong leadership abilities to foster a positive environment for staff and guests.

Benefits

Enjoy various benefits, including hotel discounts and career development opportunities.