Guest Experience Executive

Location: On site / Maynooth, Co. Kildare, Ireland

Job type: Permanent / Full-time

Sector and subsector: Hospitality Front of House

Salary: Negotiable salary

A five-star career awaits at Carton House.

We invite you to begin your next career chapter at Carton House - a storied and dynamic five-star resort destination and the first and only member of the Fairmont Hotel collection in Ireland.

Nurturing a working environment built on fairness, inclusivity, and growth for all team members, we deliver the highest standard of service, turning moments into memories for all of our guests.

Key Responsibilities

• Complies with statutory and legal requirements for fire, hygiene, health and safety, licensing, GDPR, and employment legislation.
• Adheres to the crisis management and business continuity plans for the department.
• Follows all departmental policies, procedures and standard.
• Clearly demonstrates to guests and colleagues a commitment to service excellence through the effective delivery of Fairmont Hotels & Resorts Brand Standards at all times.
• Promotes the Brand s service culture and ensures that guests receive services that enables the Brand promise.
• Actively creates Sparkle moments that are based on personalization and creativity.
• Carries out the day-to-day tasks outlined in the shift task list to a high level.
• Ensure all telephone calls are answered courteously and efficiently, within the Brand standards at all times.
• Takes responsibility for guest experiences that have negatively been impacted and turns them into memorable moments.
• Effectively & responsibly handles quests' requests and reservations by adopting a "onestop" approach.
• Ensure an attitude of anticipative and caring service is displayed at all times during your shift.
• They are trained across all roles within the department and works flexibly to ensure guest satisfaction and maximize self-development.
• Autonomously conducts all tasks that are outlined in the department's training plan related to the role to a very high level.

Qualifications

• Minimum of 1-2 years previous hotel front office experience in a 5 star property.
• Ability to work on your own initiative and as part of a team.
• Previous experience of OPERA would be an advantage.
• Strong command of the English language.
• Highly organised with strong customer service skills.
• Ability to work flexible hours, including weekends, Bank Holidays, early shifts and evening shifts.

Why work for Carton House?

• To be part of Accor's large global hospitality network.
• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Learning and development opportunities.
• Refer a friend bonus.
• Employee Assistance Programme.
• Strong team focus and team atmosphere.
• Meals and uniform are provided.
• Free parking.
• Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.
• Training is provided both on-the-job and through organised training seminars with both internal and external trainers.