Guest Experience Coordinator (m/w)

Beaumier will open it's first 5 hotel in Switzerland in the Autumn of 2024, as part of its global expansion.

The Grand Hotel Belvedere in Wengen is a 5 - Lifestyle hotel existing of two historical buildings, with 90 rooms and suites, 2 restaurants and a Spa.

We are offering an amazing opportunity to be part of the Pre-Opening Team, enhance your skillset , make your mark and have a lot of fun while preparing the hotel for the upcoming opening!

JBRP1_CH

Introduction

• Welcoming and assisting guests upon arrival and throughout their stay to ensure a warm and professional first impression

• Efficient handling of check-ins and check-outs using the hotel property management system (PMS)

• Answering guest inquiries and providing information about hotel services, local attractions, and transportation options

• Managing reservations and coordinating room assignments in collaboration with the housekeeping and reservations team

• Accurate and timely processing of payments and billing.

• Professional and prompt handling of guest complaints or concerns to ensure guest satisfaction

• Effective communication with all departments to ensure smooth operations and an outstanding guest experience

• Ensuring a consistently clean and welcoming reception area

• Supporting administrative tasks such as creating arrival lists, handling guest correspondence, and maintaining guest profiles

Your tasks

• Completed vocational training in the hotel industry or a comparable qualification desirable

• Experience at the front desk or in guest services is an advantage

• Friendly, professional, and service-oriented demeanor

• Very good English skills; additional language skills (e.g., German) are an advantage

• Confident handling of common hotel software

• Strong organizational skills and ability to work in a team

• High level of responsibility and reliability

• Willingness to work shifts, weekends, and holidays

• Well-groomed appearance and good manners

• Ability to remain calm and efficient in stressful situations and during high guest volume

Requirements

• Independent areas of responsibility with creative freedom
• A long-term employment relationship
• Accommodation and meals upon request
• Experience of a hotel opening
• Salary by qualification
• Being part of a dynamic team
• Bringing ideas to a group and redefining the hotel industry
• Enjoying shared passions & inspiring each other
• Staff rates at all Beaumier hotels

this is what we offer