Guest Experience & Quality Leader

Guest Experience is looking for a Guest Experience & Quality Manager (Aura Manager) in London. This role involves shaping guests' emotions and creating personalized experiences that reflect the ME brand's lifestyle. Responsibilities include curating the guest journey, building strong relationships with VIP guests, and ensuring high-end service delivery. Ideal candidates will have experience in luxury hospitality, excellent communication skills, and a focus on guest satisfaction. The position offers a competitive salary and benefits including hotel discounts.