Guest Experience & Housekeeping Lead

Butlin's in Bognor Regis is seeking a Head of Accommodation & Guest Services to lead the department, ensure top cleanliness standards, and drive guest satisfaction. The role covers accommodation and public areas, plus the guest services team handling queries and complaints with a proactive problem-solving approach.

You will set goals, PDPs, and succession plans for leaders, manage budgets, and collaborate with senior managers to improve NPS and guest experience across all resort venues.