GTS Client Manager

At HSBC Ireland, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

What you will do:

HSBC Global Trade Solutions (GTS) is one of the largest trade services organisations in the world, offering a comprehensive range of forward thinking supply chain and traditional trade solutions. It has been repeatedly recognised by the industry's most prominent publications and associations in numerous awards for its strength in combining innovation and service excellence with end to end client solutions.

GTS serves as a core service provider for Corporate and Institutional Banking (CIB).

In this role you will:

• Own a portfolio of Premium CIB clients in Ireland, delivering end to end service across Core Trade (LCs, Collections, Trade Loans/TradePay) and Guarantees.
• Be the client's go to person for transactional support, resolving queries, issues and complaints quickly and accurately within agreed SLAs.
• Partner closely with internal teams (Transaction Services, Operations, Sales, Relationship Managers) to ensure smooth transaction fulfilment and consistently strong service performance.
• Provide practical trade transactional guidance and advisory, supporting clients and internal stakeholders and contributing to account planning and retention.
• Handle, own and resolve clients' transactional queries, issues and potential complaints.
• Advise clients on trade transactional practices & products: understand clients' transactional routines, build relationships & identify potential increases in revenue flows for Business Development to explore.
• Achieve the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of Trade Finance service performance and increased clients' usage of self serve solutions.
• Champion a strong risk and control culture, ensuring adherence to regulations, policies and internal controls while identifying opportunities for process improvement.

Qualifications:

• Fluent English communication (written and verbal); French is a plus
• 2-5 years' experience in GTS products/processes and client service
• Strong knowledge of GTS, especially Core Trade and Guarantees (essential)
• Proven commitment to service excellence and effective client relationship management
• Strong people management mindset with a genuine passion for serving clients
• Excellent interpersonal, influencing, multitasking and problem solving skills

Benefits:

• We'll help you progress your career, including access to development programmes, mentoring and coaching, as well as world class training through HSBC University
• You can work your way and will have a say in when, where and how you and your team flexibly work together
• We'll give you a huge range of resources that support your mental, physical and social well being, including Employee Assistance Programme
• You'll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices
• You'll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.