Growth-Focused Customer Service Manager - Path to Board

React Recruitment Ltd. in Colchester seeks an ambitious Customer Service Manager to lead and mentor the service team and implement modern processes. You will oversee day-to-day operations, drive CRM/ticketing implementations, and collaborate with sales to upsell and cross-sell.

The role requires proven leadership in CSM, experience with ERP/customer support tools, and a background in manufacturing or packaging. German language skills are a plus and ITP process ownership is expected.