Group Risk Administrator

Responsibilities

• Provide day-to-day administrative support for new and existing group risk and healthcare schemes, including new business implementation, processing joiners and leavers, handling client and claims queries, and keeping clients and consultants informed of progress and outcomes.
• Administer group risk, private medical insurance and other employee benefit schemes, including preparing and issuing policy documentation, managing renewals and market reviews, and ensuring service, quality and turnaround standards are met.
• Liaise with insurers and providers to obtain information, progress client requests and ensure timely completion of scheme administration activities.
• Coordinate client meetings and complete all follow-up actions, liaising with clients, insurers and providers as required.
• Support continuous improvement initiatives, including maintaining templates and workflows, improving processes and documentation, and contributing to quality control measures.
• Maintain accurate client records, compliance documentation and internal systems, ensuring information is accurate, up to date and maintained in line with regulatory and business requirements, with a clear audit trail for all client records.
• Provide new business quotations for group risk and healthcare schemes.
• Draft proposition documents, reports and presentations for consultants.
• Issue invoices and updates to clients.
• Handle fee and commission enquiries.
• Carry out activities in accordance with FCA requirements, internal policies and Treating Customers Fairly principles.
• Work collaboratively with consultants, colleagues and teams across the business to support client service delivery and efficient department operations.
• Maintain and develop technical knowledge through ongoing professional development and mandatory training.
• Provide general office support, including handling telephone enquiries, coordinating client visits and meetings, and managing incoming and outgoing post.

Requirements

• Experience in an administration role within employee benefits.
• Knowledge of Group Life and Group Income Protection arrangements is essential.
• Knowledge of Group Private Medical Insurance and Group Critical Illness schemes, Group Dental, Health Cash Plans, and Employee Assistance Programmes is desirable.
• Excellent attention to detail with strong data management and record-keeping skills.
• Strong organisational, prioritisation and time management skills, with the ability to manage multiple tasks and deadlines.
• Analytical approach with the ability to identify issues and support problem-solving.
• Strong written and verbal communication skills.
• Ability to build and maintain effective working relationships and collaborate as part of a team.
• Desirable qualifications: R01 Financial Services, Regulation and Ethics; IF7 Healthcare; GR1 Group Risk.
• Ability to work in accordance with FCA requirements and internal policies and procedures.

Core Competencies

Demonstrates expertise in administering group risk and healthcare schemes, ensuring compliance with FCA requirements while maintaining accurate client records and documentation. Strong organizational and communication skills facilitate effective collaboration with clients, insurers, and internal teams.

Highest-signal resume keywords

• Group Life Knowledge
• Group Income Protection Knowledge
• Group Private Medical Insurance Knowledge
• R01 Financial Services Certification
• Strong Data Management Skills

ATS Optimization Keywords Hard Skills

• Group Risk Administration
• Healthcare Scheme Administration
• Policy Documentation Preparation
• Client Record Maintenance
• Quotations for Group Risk
• Analytical Problem-Solving
• Compliance Documentation
• Market Review Management
• Invoice Issuance
• Client Query Handling

Soft Skills

• Attention to Detail
• Organizational Skills
• Time Management
• Written Communication
• Verbal Communication

Certifications & Qualifications

• R01 Financial Services
• IF7 Healthcare
• GR1 Group Risk

Industry Keywords

• Employee Benefits
• FCA Requirements
• Treating Customers Fairly
• Client Service Delivery
• Quality Control Measures