Group Head of Global Business Services

Role Overview

The Group Head of Global Business Services (GBS) is responsible for shaping and leading a best in class global shared services function that delivers consistent, high quality support across Inchcape's operations. Combining strategic leadership with operational oversight, the role ensures GBS drives efficiency, service excellence and continuous improvement across core finance processes, while evolving its scope in line with Inchcape's Accelerate+ strategy. As a key partner to the Global CFO, Group Financial Controller and regional leadership teams, the role strengthens global collaboration, embeds standardisation where appropriate and leverages data, systems and digital capabilities to deliver sustainable value to the business.

What You'll Do

• Define and evolve the GBS vision, strategy and operating model, ensuring alignment with Group priorities and long term transformation goals.
• Lead and develop a high performing global organisation, creating a strong, inclusive "One Inchcape" culture across a large, geographically dispersed team.
• Partner with regional and functional leaders to deliver consistent, high quality services, balancing global standardisation with local business needs.
• Drive operational excellence and continuous improvement across GBS processes, delivering measurable efficiency gains alongside longer term transformation.
• Act as the key interface between GBS and digital teams, ensuring systems, data and technology enable scalable, efficient and future ready operations.
• Provide leadership oversight on governance, risk and financial control, ensuring GBS operates as a trusted, value adding partner to the business.
• Identify, assess and mitigate legal and regulatory risk, ensuring alignment with global compliance frameworks (including ABC, sanctions, AML, data privacy and competition law) and supporting audits and controls where required.

Qualifications

• An experienced leader in GBS, shared services or global operations, with a track record of managing large, complex, international teams.
• A strategic thinker with the ability to balance long term transformation with hands on operational delivery and performance improvement.
• Commercially and financially astute, with a strong understanding of how to drive efficiency, value and sustainable cost optimisation.
• Confident operating at senior levels, with experience partnering CFOs, regional leaders and executive stakeholders.
• A strong communicator and influencer, able to translate complex ideas into clear direction and build alignment across global teams.
• Passionate about people and culture, with a proven ability to develop talent and foster collaboration in a matrixed environment.