Group Distribution and Commercial Support Manager

Group Distribution and Commercial Support Manager

Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all.

With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels have plenty of space for everyone to meet, sleep, and dine. All kinds of extraordinary, for all kinds of people.

We're on the lookout for a detail-driven, tech-savvy Commercial Support and Group Distribution Manager to join our central Commercial team. This is a key role that brings together commercial insight, channel expertise, and distribution know-how to help us drive performance across our hotels.

You'll be the go-to person for all things connectivity - managing our CRS and PMS integrations, ensuring rates are perfectly loaded, and working closely with third-party vendors like TravelClick, OTA Insight and STR. From pricing consistency to content accuracy, you'll help make sure our systems are firing on all cylinders - supporting hotel teams, central sales, and marketing to deliver the best results.

If you're someone who enjoys solving puzzles, understands the power of great systems, and knows how to get the most from both data and distribution tools - we'd love to hear from you.

What you'll be doing

• Manage connectivity processes between CRS, PMS and distribution channels
• Monitor pricing, availability and system messaging to ensure minimal downtime and errors
• Troubleshoot interface issues and act as a key liaison for technical support
• Own the accurate loading of rates and sales conditions across all systems
• Partner with Sales Support to ensure contracts are correctly distributed and applied
• Regularly audit rate configurations to ensure correct positioning and rule application

Revenue Tools & Systems Support

• Support hotels with RMS connectivity, data accuracy, and rule configurations
• Manage technical relationships with vendors, providing connectivity expertise
• Facilitate accurate data handovers to systems like STR, Duetto, and Demand360

Marketing & Content Coordination

• Help keep our brand content and marketing messaging consistent and up to date across platforms
• Conduct content audits and raise issues with the relevant marketing specialists
• Manage the commercial support ticketing system, ensuring efficient follow-up and distribution of queries

What you'll bring

• Strong technical knowledge of hotel distribution systems and connectivity
• Experience with CRS, PMS and channel managers (e.g. TravelClick, SynXis, Opera)
• Confident working across multiple stakeholders and systems with a sharp eye for accuracy
• Understanding of revenue tools and how data informs strategy
• Excellent communication skills - written and verbal
• Experience in the hospitality or travel industry is a bonus

What you'll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests.

In fact, we're so committed to this that our 'People Promise' sets out how you can expect us to support you at every step of your application and your career with us. Whether that's your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We're here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing - You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream - You'll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks - Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend - Earn up to £1000 when friends join our team
• Interest-Free Loans - Season ticket loans to make commuting easier

Mental & Physical Well-being - We're here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line - Free, confidential advice
• Be Well Platform - Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community - We're proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• 'Wonderful People' Awards - Monthly, quarterly, and annual recognition
• Social & Seasonal Events - Fun, inclusive celebrations
• People Council - A platform for every voice
• Paid Volunteering Days - Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.