Group Customer Care Leader Strategy & Quality

Persimmon Homes in Eastleigh is seeking a Group Customer Care Manager to oversee the group customer care strategy across Persimmon Homes and related brands. You will translate standards into regional action, coordinate governance, and drive improvements in customer satisfaction and complaint handling.

Reporting to the Group Customer Care Director, you will lead cross-functional initiatives, coach regional teams, and build strong relationships with leadership and external stakeholders, ensuring