Graduate Operations Executive Delivery Kitchens Head Office

Overview

OPERATIONS EXECUTIVE (PARTNER SUCCESS)
£32,000+ Bonus + Share Options

London Based (Victoria Station) with Remote working available 2 days per week.

About Sessions

Sessions is building the operating model for the future of restaurants, giving consumers instant access to the brands they love, wherever they live. The Sessions distribution engine runs through 400+ delivery kitchens and 16 high street restaurants across the UK. Founded in 2020 and led by ex-Deliveroo MD Dan Warne, Sessions has grown 7x in three years. Our platform has processed over 5 million orders and reaches 60% of the UK population. Our team brings experience from Deliveroo, Amazon, BrewDog, and Gousto. We scale brands at a pace that redefines what's possible in food. Examples include Miko's Gyros (launched to 100+ live sites in under two months) and SoBe Burger (live in over 200 delivery locations and 15 physical stores).

Culture - Thrive in fast-paced environments. We are Agile, Ambitious, Fun, Data-Driven, and Proactive.

About the Role

As part of our Operations Team, you will be the primary point of contact for a portfolio of clients, ensuring their needs are met through proactive communication and problem-solving. This role involves managing client relationships primarily over the phone, addressing inquiries, resolving issues, and providing expert guidance. You will use our data systems to evaluate the success of the hosts and hold them accountable for improving their scores and compliance. You will work closely with the Sales team and the field-based Trainers. Strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced environment are essential.

What will you do?

• Customer Communication: The Operations team serves as the escalated point of contact for clients, addressing inquiries, resolving issues, and ensuring client satisfaction. This includes both Sessions' internal team and the external client success support team. A 'first line' support team manages more standard frequently asked questions vs the Operations Executives.

• Team Collaboration: Work closely with internal teams, including sales, marketing, and product to ensure client needs are met and exceeded. This is a large part of the role; applicants must enjoy collaborative working.

• Forecasting and Reporting: Provide regular reports and updates on account performance and revenue forecasts to senior management using our systems.

• Administration: Provide administrative support for the 'UK Core' team in many forms.

• Technology: Use various systems including our own Platform - Serve, Looker to name a few.

• Host Induction & Performance: Hold introduction meetings with partners as well as monitor their compliance, performance and offboarding.

• Account Management: Once settled in, you will develop towards direct account management.

Requirements

• Degree from a top university

• Excellent customer-facing and communication skills, both written and verbal.

• Proficiency in software and other relevant tools.

• Experience working with data systems such as Looker or equivalent is preferred.

• Strong organisational and time-management skills.

• Resilient and loyal

• Expert level of English language

• Right to work in the UK

Does this sound like you?

People who thrive at Sessions are

• Excellent problem-solving and analytical skills

• Street hustler with lots of tenacity, capable of 'getting stuck in' and delivering results in a start-up environment

• Enjoys a fast paced ever changing environment

• Excited to collaborate and tackle problems outside of one's comfort zone

• Well-rounded and willing to flex to take ownership where necessary beyond core responsibilities

• Tenacious and assertive

• Enthusiastic and natural problem solver

• Enjoys working with people (facilitating and collaborating)

• Excited by the end game and motivated by building an enormous enterprise

• Resilient and loyal

• Charismatic and energetic with a passion for food

Benefits & Perks

Financial
Bonus Scheme - Paid out every 6 months
Share Options - Receive an amount of share options for Sessions Market Ltd.
Pay day on demand - Access to pay whenever needed
Expense card - Company Card
Finance Platform - Access to Mintago, Financial Wellbeing Platform

Social, Mental & Physical Wellbeing: Hybrid Working - up to 2 days working remotely per week
Holidays - 25 days + bank holidays + Birthday Off
Healthcare - Healthcare CashPlan scheme
Employee Assistance Programme - Support for mental health and legal services
Socials - Monthly socials
Dog Friendly - We love our fluffy pals, they're welcome in the office!
Wear what you like - No suits and ties please, that's so 18th century

Technology Perks:
Laptop - Apple Mac
Phone - Apple iPhone and company sim provided

Progression & Development:
High Growth Start Up - This is a great chance to be part of a growing company with plenty of progression opportunities, responsibility from day 1
Management & Leadership Programme - Sessions runs a Management & Leadership Programme
Be Inspired - Learn from a team that's scaled some of the UK's biggest consumer companies
Membership & Qualifications - Sessions have helped support a number of our employees by providing funds for work-based qualifications and memberships

Sessions are a living wage and equal opportunity employer. The employer conducts anonymised reviews where only work experience and education are available for the hiring manager to view; all applicants will be considered without regard to ethnicity, religion, sexual orientation, gender, family or parental status, national origin, veteran, neurodiversity status or disability status.