GP Reception Supervisor

We are seeking an experienced and motivated Reception Supervisor to join our busy and friendly GP practice.

This is a key leadership role where you will oversee the reception team, ensuring high-quality patient service and smooth day-to-day operations within the practice.

You will act as the central point of contact for patients, supporting both clinical and administrative teams while maintaining an efficient, professional, and compassionate front-of-house service.

Main duties of the job

• Supervise and support the reception team, ensuring high standards of performance
• Support staff training, development, and rota planning
• Ensure confidentiality and compliance with practice policies
• Support practice management with service improvements and patient engagement
• Answering phone calls to respond to patient queries and managing appointments
• Handling incoming patient emails
• Ensuring all relevant correspondence is scanned and saved accurately into patient files on EMIS
• Assist in data collection for practice performance indicators.

About us

We are a high-performing APMS practice serving over 7500 patients Wolverhampton

We are proud of our:

• Longstanding reputation as a GP training practice
• We work closely with our PCN (Primary Care Network)

We have a supportive team including:

• Medical Students
• Practice Nurse
• Experienced HCA
• Dedicated Management & Administrative teams

Job responsibilities

• Supervise and support the reception team, ensuring high standards of performance
• Support staff training, development, and rota planning
• Ensure confidentiality and compliance with practice policies
• Support practice management with service improvements and patient engagement
• Answering phone calls to respond to patient queries and managing appointments
• Handling incoming patient emails
• Ensuring all relevant correspondence is scanned and saved accurately into patient files on EMIS
• Assist in data collection for practice performance indicators.

Person Specification Qualifications

• Has prior experience working within a GP practice
• An understanding of EMIS Excellent communication skills
• Ability to prioritise workload
• Ability to work within a team Caring and empathetic nature
• Ability to remain calm in pressurised situations

Experience

• Experience in leadership and managing admin staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.