GP Practice Receptionist (Bank) - Front Desk & Admin

We are a friendly GP surgery working over two sites in Staines and we are looking for a reliable and motivated individual to join our team as a Bank Receptionist.

Candidates will need to have excellent communication skills and be computer literate. We are looking for someone who is confident in their ability, hardworking and eager to learn and shows initiative. Previous experience of working within a GP Practice would be helpful.

Main duties of the job

• Scanning documents into Docman
• Referrals
• Manage outgoing prescriptions
• Dealing with patient enquiries
• New Patient registrations
• Other admin duties as required

About us

We are a friendly practice looking for a receptionist to join our team. We have a patient list size 8950.

Job responsibilities

Job Summary:

Tobe responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and our colleagues with dignity and respect.

Primary Responsibilities

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiate contact with and respond to requests from patients, team members and external agencies
• Code data on EMIS
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patient's healthcare records as necessary
• Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested

Secondary Responsibilities

• Partake in audit as directed by the audit lead
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Complete opening and closing procedures in accordance with the duty rota
• As required support The Pharmacy Care Coordinator in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
• Ordering and monitoring of stationery supplies

Qualifications

• Experience of working in a fast paced role
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.