GP Practice - Primary Care Operations Manager

GP Practice - Primary Care Operations Manager

This is a full time position that will encompass overseeing of the delivery of healthcare to patients at High Green Medical Practice

We are looking for an individual that will ideally have primary care management experience with excellent communication and organisational skills.

The ability to use one's initiative and independently make decisions is pivotal to the role, as is the ability to engage effectively with external agencies.

The position attracts a competitive salary and access to the NHS pension scheme. Salary is depending on experience.

Main duties of the job

Job responsibilities

Practice Objectives: To provide accessible, prompt and professional health care for patients attending High Green Medical Practice.

Job Holders Objectives: To support the management of the every-day running of the practice, ensuring the practice objectives are met.

Key Responsibilities

To support the senior management team at High Green Medical Practice

To hold responsibility for maintaining the operational effectiveness of service delivery to the Practice patient population.

To manage the administration of the Clinical System, online/appointment booking systems, telephony and any other AI software applications relevant to ensure safe patient service deliver.

To support managing staff within their job descriptions and to ensure that performance meets satisfactory standards to ensure safe patient service delivery.

About us

The culture is encouraging, supportive, forward thinking and there is a commitment to continually improving the quality of healthcare focusing on its patients.

The Practice offers the following

High QOF Achievement, CQC rating - good

SystmOne clinical system

Job responsibilities

Practice Support

To deal with those matters which are within the post holder's remit, the remaining items given directly to the Practice Partners

Support the Managing Partner and Deputy Manager

in any other duties that are within the scope of Job description

Be prepared to attend training courses where these are thought necessary to enhance the post holder's skills and performance

To support patient complaints/learning/significant events and lead complaints investigations.

Human Resources, Records and Training

To aid with the recruitment, induction and training of new staff.

Undertake staff reviews and appraisals as required

IT Support and Data Quality

Support the practice in any IT matters in the administration of the Clinical System and other software

To provide support, advice and training for current and new practice staff in the use of the Clinical System

To liaise with IT support department to resolve other hardware and software issues

Premises and Equipment

To be responsible for the general upkeep of the premises, costing reparations and presenting these to the Managing Partner as requested

Organise annual inspections and calibration checks of equipment, ensuring documentation is up to date and reporting faults to the Managing Partner, along with quotations for remedial actions

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

General:

The above duties are neither exclusive nor exhaustive and the post holder may be required to take on other duties as appropriate to the role.

The Senior Partner/Practice and Business Manager reserve the right to amend this job description in consultation with the post holder.

Person Specification Experience

• GP Practice Operations Management ( min 1 year)

Experience

• GP Practice Operations Management ( min 1 year)

Qualifications

• GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.