Gorse Hill Studios Administrator

About the Role

This role is essential to the smooth running of Gorse Hill Studios. As the first point of contact for visitors, you will be responsible for maintaining a safe, welcoming and well-organised environment. You will represent the organisation in a professional, personable, and helpful manner, supporting all communications and logistics that underpin the day-to-day functioning of the STEP programme and wider building use.

You will be responsible for managing room bookings, carrying out administrative and finance-related tasks, assisting with building maintenance and health & safety, and working alongside the caretaker to maintain hygiene and order across the site.

The role is part-time, 22 hours a week. Morning and evening work is required, with morning shifts starting at 8:30am and afternoon shifts finishing at 9pm.

Roles and Responsibilities:

• Provide a professional front-of-house service, responding to enquiries in person, by phone and email.
• Complete day-to-day administrative tasks such as filing, scanning, photocopying and email management.
• Manage visitor and staff sign-in procedures, including registration of new young people attending sessions.
• Provide general administrative support using Microsoft Office, databases and office equipment.
• Support building operations, including maintenance reporting, health and safety compliance, fire marshalling and first aid duties.
• Coordinate meetings, events and space hires, including diary management, room bookings, refreshments and minute-taking.
• Communicate effectively with parents, carers, staff and service users.
• Act as a key holder, ensuring the building is opened and closed securely and all safety checks are completed.
• Support the ordering and stock control of office supplies and resources.
• Attend and contribute to GHSCC team meetings, training and development activities.
• Support the STEP Programme by maintaining accurate records, databases, attendance registers and information systems.
• Assist with basic finance administration under the supervision of the Finance Officer and cash handling and processing.
• Ensure all administrative tasks are completed within agreed timescales and service standards.

Experience and Knowledge (desirable):

• Previous experience working in a busy administrative, customer-facing or reception role.
• Understanding of customer service principles and professional conduct.
• Experience using Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience with Microsoft Teams, Zoom and database systems (e.g. Views)

Skills & Strengths:

• Confident IT and keyboard skills.
• Strong written and verbal communication skills.
• Highly organised and able to prioritise a varied workload.
• Accurate record-keeping and attention to detail.
• Able to work independently and as part of a wider team.
• Self-motivated, with a proactive attitude to learning and development.
• Prompt, reliable and trustworthy.
• Receptive to feedback and committed to continuous improvement.
• Flexible and adaptable to changing work priorities.
• Presentable and professional in manner and appearance at all times.

Benefits:

You will be enrolled in our pension plan and enjoy an enhanced holiday allowance. We offer flexible working arrangements, regular team training, supervision, and wellbeing support when needed. With an excellent track record for professional development and training opportunities, we are committed to upholding a learning culture where no two days are the same.