GNOC Engineer - Japanese Speaking - System Integrator

A global Tier 1 telecommunications provider delivering network, cloud, and data centre solutions to enterprise clients worldwide is seeking a GNOC Engineer to join their London-based Global Network Operations Centre (GNOC). This is an excellent opportunity to work at the heart of a major international operation within a mission-critical environment.

This shift-based operational support position is part of a 24/7 Network Operations Centre responsible for proactive monitoring, fault management, and operational support of a large-scale global network and infrastructure platform. The role requires vigilance, technical expertise, and effective incident response to ensure continuous service availability.

If you thrive in fast-paced, mission-critical environments and want to be part of a world-class telecom operation, apply now to join this dynamic team.

Key Responsibilities

• Monitor and manage international network infrastructure, ensuring high availability and optimal performance
• Perform first-line and second-line fault investigation and incident management across network, server, and security environments
• Escalate and coordinate with third-line support teams and external vendors where necessary
• Provide operational support and communicate with international teams and enterprise customers in both English and Japanese
• Document incidents, maintain shift handover reports, and follow operational procedures
• Support hands-on work within the London Docklands data centre environment when required

Essential Skills & Experience:

• Solid understanding of TCP/IP, MPLS, and networking protocols
• Experience with server or firewall infrastructure support
• Hands-on experience with Cisco networking hardware (preferred)
• Strong troubleshooting, analytical, and incident management abilities
• Excellent verbal and written communication skills in both English and Japanese
• Prior experience in NOC, GNOC, or data centre operations would be advantageous

Salary & Benefits:

• Competitive salary of £29,000
• Additional Shift Allowance
• All commuting costs fully covered (including late and weekend shifts)
• The chance to work within a large, international enterprise infrastructure environment
• Ongoing training and professional development opportunities
• Career growth potential within a global organisation

Shift Pattern:

• 4 Days On / 4 Days Off
• 1x Early Shift: 8:00am - 8:00pm
• 3x Late Shifts: 12:00pm - 12:00am or 1:00pm - 1:00am