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Global Workforce Manager - Contact Centre
Posted 1 day 19 hours ago by Bank of America
Permanent
Full Time
Other
Cheshire, Chester, United Kingdom, CH1 1
Job Description
Bank of America in Chester seeks an experienced Workforce Manager to drive forecasting, capacity planning and scheduling in a busy Contact Centre serving Commercial Card clients. You will monitor performance, optimise service levels and report on key metrics to leadership.
The role requires strong data analysis, attention to detail and collaboration across teams. Office-based role at Chester Business Park with competitive benefits.
Bank of America
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