Global Service Desk Director - Customer Experience Leader

A multinational IT managed service company is seeking a Customer Experience Director to lead the Service Desk function. The role involves managing day-to-day operations, fostering a high-performance culture, and driving continuous improvement. Candidates should have over 20 years of experience in IT service management, strong leadership skills, and a background in implementing ITIL processes. You'll be pivotal in ensuring effective service delivery to clients and managing relationships with stakeholders, making this a key strategic role.